Code of Conduct
The WSSA Member Code of Conduct sets out the minimum professional practice and ethical standards for members of the WSSA when providing financial services.
The central objectives of the Code are the achievement of good outcomes for employees and employers and fostering and enhancing the professional reputation of Workplace Super Specialists.
The Code has Seven Principles
- Integrity and Professional Conduct
- Best interests
- Conflicts of interest
- Workplace Financial Education
- Employer Services
- Service Standards
- Professional Expertise
WSSA members must abide by the Seven Principles in addition to their obligations under the Corporations Act 2001 and all other laws and regulations that apply to financial advice businesses.
Any reference to clients includes both employees and employers unless specified otherwise.
Integrity and Professional Conduct
Act with the utmost integrity which encompasses the highest standards of professional conduct, honesty, and ethics.
Maintain high standards of personal and professional conduct to meet community expectations, reflect favourably upon the financial advisory profession and serve as an example to others.
In all business interactions, act with respect towards clients and business associates and do nothing that will bring you, your practice, the financial advice profession or the WSSA into disrepute.
Ensure that your remuneration represents fair value for your clients. Clearly and concisely explain to clients all remuneration that you will receive for the services that you provide to them so that the client fully understands and agrees to both the services they will receive and the amount you will receive.
Protect the confidentiality and integrity of all business and personal information relating to your clients’ affairs by only disclosing it to those who need it to service your clients and ensuring that access is controlled.
Act in the best interests of your clients in seeking to extend and secure their financial wellbeing.
As a trusted professional, you owe a duty of care to your clients and must act at all times in your clients’ best interests.
You must comply with both the letter and the spirit of the law.
Develop strong relationships with your clients, based upon genuine understanding of their needs and objectives.
Commit to pursuit of the necessary interpersonal skills to use emotional intelligence effectively in client interactions to complement your technical knowledge (including strong listening skills and the ability to demonstrate empathy and care).
In relation to specific recommendations to replace an existing product, ensure that you can demonstrate that there is an appreciable net benefit for the client.
Conflicts of Interest
Do not allow conflicts of interest to influence your actions inappropriately. Always place the client’s interests before your interests.
Conflicts must be identified and then either managed appropriately or avoided, to ensure that the client’s interests are placed ahead of your interests or those of any person associated with you. This is a continuing obligation.
Be very clear whom you represent and in whose interests you are advising, particularly when advising more than one client.
Workplace Financial Education
Educate your super fund members in financial matters and help them to understand the decisions that they are making.
Actively promote workplace financial education at the workplace. Work with employers to formulate appropriate and targeted workplace educational plans.
Accurately and honestly present all the information that is essential to employees’ decision-making to assist them to exercise clear and informed choice in their financial decisions. Ensure that the risks, implications and potential consequences of their decisions are explained.
Support Employers in selecting and managing appropriate super funds for their employees.
When working with employers to always keep in mind the beneficial interest of the employees. This will require using professional judgement in balancing the need of both employers and employees.
Provide professional service that is aligned to your clients’ circumstances and your agreements with them.
Offer service levels that are appropriate for your clients’ circumstances. Be timely and efficient in delivering the services you have agreed to provide.
Be a professional, proactive and responsive advocate for your client’s interests with product providers and others where required.
Strive to achieve high standards of professional expertise by maintaining and improving your knowledge and skills, and those of your staff.
Always meet and seek to exceed the minimum training standards via a combination of qualifications, designations and ongoing professional development.
Ensure that you and your staff only provide advice in areas where you are qualified, authorized and skilled. Where you become aware of a client need that you are unable to provide advice on, ensure that you make your client aware of the issue and discuss options to refer the client to a suitable professional.
Provide appropriate training, guidance and supervision to your staff to ensure that they are aware of their professional obligations when dealing with clients and have the capability to act accordingly.